Privacy Policy
This policy explains what information we collect when you visit our website or contact us, how we use it, and the choices you have. Effective date: November 2026
Who are we?
Sylvia Guardia Photography is a wedding and portrait photography team based in Costa Rica. In this policy, "we," "us" and "our" refer to our team. This policy explains what personal information we collect when you visit sylviaguardia.com, contact us, fill out one of our forms (including forms on Facebook and Instagram), or book our services, and how we handle it.
Questions or requests about your information: info@sylviaguardia.com.
Effective date: November 2026
Information we collect
Information you give us:
• Your name and email address, and your partner's name if you share it.
• Wedding details such as your date, location, venue and plans.
• Anything else you choose to include in a message or form.
• If you book: contract details, billing information and the information we need to plan and photograph your event.
Information collected automatically
When you visit our website, we and our service providers may collect technical information such as your device and browser type, pages visited and approximate location, using cookies and similar technologies (see Cookies below).
Photographs
When we photograph your event, the images include you and your guests. How we use and share them is covered by your photography contract.
How we use your information
• To reply to your inquiry and check our availability for your date.
• To prepare proposals, contracts and invoices, and to plan and deliver your photography.
• To communicate with you before, during and after your event.
• To understand how people use our website and how our advertising performs, so we can improve them.
• To send occasional news from our team, if you agreed to receive it. You can unsubscribe at any time.
• To meet legal, tax and accounting obligations.
We do not sell your personal information.
Sharing your information
We share personal information only as needed to run our business:
• Service providers that help us operate, such as website hosting, email, online galleries, contract, and payment tools. They may use your information only to provide their services to us.
• Meta (Facebook and Instagram). If you submit a form inside Facebook or Instagram, Meta collects that information and passes it to us. Meta's own privacy policy also applies to what you do on its platforms.
• Your wedding planner or venue, only when needed to coordinate your event or when you ask us to.
• Authorities, when the law requires it.
Cookies and advertising
Our website uses cookies and similar tools, including the Meta Pixel, to measure visits and the results of our ads, and to show our ads to people who may be interested. You can block or delete cookies in your browser settings, and adjust ad preferences in your Facebook and Instagram settings.
International transfers
We are based in Costa Rica and our clients live in many countries. Your information may be processed in Costa Rica and in other countries where our service providers operate, which may have different data protection laws from yours.
How long we keep it
We keep inquiry information for 24 months if you do not book, so we can respond if you get back in touch. For clients, we keep contracts and records as long as needed to deliver our services and meet legal and tax obligations. We then delete or anonymize it.
Security
We use reasonable measures to protect your information, such as access controls and trusted service providers. No method of transmission or storage is completely secure.
Your Rights
You can ask us to:
• Tell you what personal information we hold about you and give you a copy.
• Correct information that is wrong or incomplete.
• Delete your information, unless we must keep it by law or under a contract.
• Stop sending you marketing messages.
To make a request, email info@sylviaguardia. Please write from the email address you used to contact us, so we know the request comes from you. If you have concerns about how we handle your information, you can also contact Costa Rica’s data protection authority, the Agencia de Protección de Datos de los Habitantes (PRODHAB).
If you live in the United Kingdom or the European Union
We use your information on these grounds:
• To reply to your inquiry and provide our services, because you asked us to and to carry out our contract with you.
• To improve our website and advertising, because it is in our legitimate interest to run and grow our business.
• To send occasional news, only with your consent, which you can withdraw at any time.
• To keep business records, because the law requires it.
In addition to the rights above, you can ask us to limit how we use your information, object to its use, or receive a copy in a common digital format. Send any request to info@sylviaguardia.com and we will take care of it. You can also complain to the Information Commissioner's Office (ico.org.uk) in the UK, or to the data protection authority in your EU country.
Changes to this policy
WE MAY UPDATE THIS POLICY FROM TIME TO TIME. THE LATEST VERSION WILL ALWAYS BE ON THIS PAGE, WITH ITS EFFECTIVE DATE AT THE TOP.